Privacy Policy
Effective Date: August 5, 2026
Last Updated: August 5, 2026
This Privacy Policy explains how NexMart Smart Inc., operating under the XMAI brand (“XMAI,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit xmaisamrt.com, submit an inquiry, communicate with our team, or use related website services.
This Privacy Policy applies to the XMAI website and related sales, customer service, and support communications. It does not necessarily apply to independent payment processors, financing providers, logistics providers, or other third‑party websites and services, which may maintain their own privacy policies.
Who We Are
This website is operated by:
NexMart Smart Inc.
8 The Green, Suite B
Dover, DE 19901
United States
Email: info@xmaivending.com
Phone: +1 (650) 307‑1228
Information We Collect
We may collect personal information directly from you, automatically through the website, or from service providers and business partners.
Information You Provide
When you submit a form, request pricing, ask about financing, contact our team, or communicate with us, we may collect information such as:
- Full name
- Company name
- Job title or business role
- Email address
- Phone number
- State, ZIP code, delivery location, or general location
- Buyer type or business type
- Preferred XMAI model
- Expected number of machines
- Purchase or deployment timeline
- Information included in your message
- Records of communications with our sales, customer service, or technical support teams
If you purchase an XMAI product or request business support, we may also collect information needed to process the transaction, coordinate delivery, provide onboarding, activate equipment, or handle warranty and support requests.
Information Collected Automatically
When you visit the website, we or our service providers may automatically collect limited technical and usage information, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Referring website or advertising source
- Pages viewed
- Links and buttons clicked
- Date and time of visits
- Form submission and conversion events
- Cookie identifiers and similar technology data
Sensitive Information
Please do not submit Social Security numbers, full payment card numbers, bank account credentials, account passwords, government‑issued identification documents, or other sensitive financial information through a general website contact form.
Payment, financing, identity verification, or merchant onboarding information may be collected directly by an independent provider through its own secure process and subject to its own privacy policy.
How We Use Personal Information
We may use personal information to:
- Respond to product, pricing, shipping, financing, partnership, or support inquiries
- Recommend suitable XMAI products or services
- Prepare and deliver quotes and requested information
- Schedule calls, demonstrations, or consultations
- Evaluate and manage potential business relationships
- Process purchases and coordinate shipping or delivery
- Provide onboarding, account activation, training, technical support, warranty service, and replacement‑parts support
- Maintain records of customer and business communications
- Operate, maintain, secure, and improve our website and services
- Understand website traffic and user interactions
- Measure advertising and marketing performance
- Prevent spam, fraud, misuse, and security incidents
- Enforce our agreements and protect our legal rights
- Comply with applicable laws, regulations, legal processes, and government requests
- Send product updates or marketing communications where permitted by law and, where required, based on your consent
Providing a phone number for an inquiry allows us to contact you about that inquiry. It does not automatically enroll you in recurring promotional text messages.
How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
Service Providers
We may work with service providers that assist with:
- Website hosting and content delivery
- Website forms and email delivery
- Customer relationship management
- Cloud storage and business communications
- Website analytics
- Advertising measurement and campaign management
- Spam prevention and website security
- Customer service and live chat
- Payment processing
- Financing applications
- Logistics and delivery
- Installation, maintenance, and technical support
These providers may access personal information only as necessary to perform services for us and are expected to handle information in accordance with applicable agreements and laws.
Affiliates and Business Teams
Personal information may be accessed by XMAI personnel, affiliated companies, and authorized business teams involved in sales, customer service, logistics, technical support, product development, or business operations.
Payment and Financing Providers
If you request payment processing, financing, merchant onboarding, or related services, information may be disclosed to or collected directly by independent payment processors, banks, financing providers, underwriting providers, or merchant service providers.
Their use of information is governed by their own privacy policies and agreements.
Professional Advisers
We may disclose information to lawyers, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary.
Legal and Safety Disclosures
We may disclose information when we believe disclosure is reasonably necessary to:
- Comply with applicable law, regulation, court order, subpoena, or legal process
- Respond to a lawful government request
- Investigate fraud, misuse, security incidents, or illegal activity
- Protect the rights, property, safety, and security of XMAI, our customers, website users, or others
- Enforce applicable agreements and policies
Business Transactions
If XMAI is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
Sale and Sharing of Personal Information
XMAI does not sell personal information in exchange for monetary payment.
We may use analytics and advertising technologies that disclose limited identifiers, device information, internet activity, and advertising interaction data to analytics or advertising providers. Under some privacy laws, certain advertising‑related disclosures may be considered “sharing” or “selling,” even when no money is exchanged.
Where required by applicable law, eligible users may request to opt out of the sale or sharing of personal information by contacting us at info@xmaivending.com or by using any available cookie or privacy preference controls on the website.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the website, remember preferences, understand website activity, improve performance, prevent spam, and measure advertising results.
The website may use the following types of technologies:
Essential Technologies
These technologies support core website functions, security, form delivery, fraud prevention, and basic operation.
Analytics Technologies
We may use Google Analytics and related tools to understand how visitors find and use the website, which pages they view, and how the website performs.
Advertising Technologies
We may use Google Ads and related advertising technologies to measure campaign performance, attribute inquiries to advertising campaigns, and, where enabled and legally permitted, provide more relevant advertising.
Tag Management
We may use Google Tag Manager to manage website analytics, advertising, and conversion‑measurement tags.
Security Technologies
We may use tools such as Google reCAPTCHA or similar anti‑spam and security technologies to identify automated activity and protect website forms.
Embedded Content
Pages may contain videos, maps, social media content, or other materials embedded from third‑party platforms. Those providers may collect information and use cookies according to their own privacy policies.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where legally required and technically available, the website may provide cookie preference controls that allow you to accept, reject, or manage non‑essential cookies.
Do Not Track and Browser Privacy Signals
Some browsers offer a “Do Not Track” signal. Because there is currently no universally accepted industry standard for responding to Do Not Track signals, our website may not respond to all such signals.
Where applicable law requires us to recognize supported browser‑based opt‑out preference signals, such as Global Privacy Control, we will process those signals as required.
Marketing Communications
We may send you communications related to an inquiry, quote, purchase, delivery, onboarding process, support request, or existing business relationship.
We may send promotional emails where permitted by law. You can unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us at info@xmaivending.com.
Even after you unsubscribe from marketing communications, we may continue to send non‑promotional communications related to active inquiries, purchases, transactions, warranties, safety issues, account administration, or support requests.
Telephone and Text Communications
If you provide a phone number, XMAI may call or text you to respond to your inquiry, coordinate a requested service, provide order or delivery information, or address a support matter.
Recurring promotional text messages will be sent only where permitted by law and, where required, after appropriate consent.
You may request that we stop sending promotional text messages by replying “STOP” to an applicable message or by contacting us at info@xmaivending.com. Message and data rates may apply. Message frequency may vary.
Consent to receive promotional text messages is not a condition of purchasing an XMAI product.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The applicable retention period may depend on:
- The nature of the information
- The purpose for which it was collected
- Whether an inquiry or business relationship remains active
- Contractual, warranty, tax, accounting, and legal requirements
- The need to resolve disputes or enforce agreements
- Fraud prevention and security requirements
- Applicable limitation periods
Inquiry and sales communication records may be retained while an opportunity remains active and for a reasonable period after the last meaningful interaction.
Transaction, accounting, tax, contract, warranty, and support records may be retained for the period required by applicable law or reasonably necessary to manage the customer relationship and address potential claims.
Marketing contact information may be retained until you unsubscribe, request deletion, or we determine that it is no longer reasonably necessary.
Cookie and analytics information may be retained according to the settings and retention periods of the applicable technology provider.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.
International Data Transfers
Personal information may be hosted, stored, processed, transferred, or accessed in the United States and in other countries where XMAI, its affiliates, business teams, or service providers operate.
These countries may have privacy and data protection laws that differ from those in your place of residence.
Where required by applicable law, we take appropriate steps designed to protect personal information in connection with international transfers.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Request information about the personal information we collect and use
- Request access to personal information
- Request correction of inaccurate personal information
- Request deletion of personal information
- Request a portable copy of certain personal information
- Opt out of certain marketing communications
- Withdraw certain consent where consent is the basis for processing
- Opt out of the sale or sharing of personal information where applicable
- Limit certain uses of sensitive personal information where applicable
- Appeal or challenge certain privacy‑request decisions where applicable
- Exercise privacy rights without unlawful discrimination
These rights may be subject to legal exceptions. For example, we may need to retain certain information to complete a transaction, comply with law, protect security, resolve disputes, or enforce an agreement.
To submit a privacy request, contact us at:
Email: info@xmaivending.com
Phone: +1 (650) 307‑1228
Please include enough information for us to understand and process your request. We may need to verify your identity before completing certain requests.
You may also use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf.
California Privacy Notice
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to XMAI and the relevant personal information.
California residents may have the right to request:
- The categories of personal information collected
- The specific pieces of personal information collected
- The categories of sources from which information was collected
- The business or commercial purposes for collecting, using, selling, or sharing information
- The categories of third parties to which information was disclosed
- Deletion of personal information
- Correction of inaccurate personal information
- Opt‑out of the sale or sharing of personal information
- Limitation of certain uses of sensitive personal information
- Non‑discriminatory treatment for exercising privacy rights
During the preceding 12 months, we may have collected the categories of personal information described in Section 2 and disclosed them to the categories of recipients described in Section 4 for the business purposes described in Section 3.
We do not knowingly sell personal information for monetary consideration.
To submit a California privacy request, contact us at info@xmaivending.com or +1 (650) 307‑1228.
We will process verified requests in accordance with applicable law.
Children’s Privacy
The website and XMAI products and services are intended for businesses and adults. They are not directed to children under 13.
We do not knowingly collect personal information from children under 13 through the website. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
Third‑Party Websites and Services
The website may contain links to or embedded content from third‑party websites, platforms, and services.
XMAI is not responsible for the privacy, security, content, or practices of independent third parties. We encourage you to review the applicable third‑party privacy policy before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, business practices, or legal obligations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page. Where required by law, we may provide additional notice of material changes.
Your continued use of the website after an updated Privacy Policy becomes effective is subject to the updated policy, except where applicable law requires additional notice or consent.
Contact Us
For privacy questions, requests, or complaints, contact:
NexMart Smart Inc.
8 The Green, Suite B
Dover, DE 19901
United States
Email: info@xmaivending.com
Phone: +1 (650) 307‑1228